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FAQ

  • How long will it take for my order to arrive?
    All orders will be processed and shipped within 1-3 business days, unless otherwise noted. Standard shipping typically takes 3-7 business days for domestic orders. If you need your order sooner, we offer expedited shipping options at an additional cost.
  • What is your return and exchange policy?
    We do not accept any returns on items. If the item is defective or damaged during shipment, please contact us immediately.
  • How can I track my order?
    Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website. If you have any questions or concerns about your order, please contact us.
  • Do you offer any type of bulk or custom orders?
    We do offer bulk and custom orders for certain products. For more information, please contact us and we will be happy to assist you.
  • Do you ship internationally?
    No, we do not ship internationally.
  • Do you offer any discounts or promotions?
    We offer a variety of discounts and promotions throughout the year, please sign up for our newsletter to stay informed about the latest deals and promotions.
  • Do you offer a rewards program?
    Currently, we don't offer a rewards program, but we do offer a newsletter where we share exclusive offers, discounts and promotions.
  • Do you have a physical store or showroom that I can visit?
    Currently, we operate only online, but we are working on opening a physical store in the future.
  • How can I contact you if I have a question or concern?
    You can reach our customer service team by email, or through our online contact form. We are available to assist you Monday through Friday, 9am-5pm EST. We will make every effort to respond to your inquiry within 24 hours.
  • How can I become a wholesale partner with cycleofplant.com?
    To apply for a wholesale account, please provide your company name, contact information, resale certificate or tax ID number, and a brief description of your business and how our products fit into your inventory. Once we receive your application, we will review it and notify you of the status of your application within 3-5 business days.
  • Is it possible to pick up my order in person?
    Currently, we don't offer the option of picking up orders in person, but we are working on providing this service in the future.
  • Do you have a social media presence?
    Yes, we have an active presence on several social media platforms such as Facebook, Instagram, and Twitter. Follow us @cycleofplant to stay up to date on new products, promotions, and events.
  • Can I share pictures of your products on my own social media?
    Yes, we encourage our customers to share pictures of our products on their social media accounts. Don't forget to tag us @cycleofplant and use our hashtag #cycleofplant
  • Can I leave reviews or feedback on your website?
    Yes, we welcome customer reviews and feedback on our website. You can leave a review on individual product pages or on our overall review page. Your feedback helps us improve our products and service.

Shipping Policy

At cycleofplant.com, we understand the importance of receiving your purchased products in a timely and secure manner. We offer shipping to any location within the United States and internationally.

 

Domestic Shipping:

  • All orders will be processed and shipped within 3-5 business days, unless otherwise noted.

  • We offer free standard shipping on all domestic orders over $50.

  • Standard shipping typically takes 3-7 business days.

  • If you need your order sooner, we offer expedited shipping options at an additional cost.​

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Return & Exchange Policy

  • We accept returns of new, unused, and undamaged items within 14 days of purchase.

  • We do not accept any returns on items that have been used or damaged.

  • If the item is defective or damaged during shipment, please contact us immediately.

 

Please note that due to USPS's recent shipping changes, shipping times can be delayed or uncertain, we are working with carriers to get your products delivered on time.

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Thank you for choosing cycleofplant.com! If you have any questions about our shipping policy, please contact us.

Customer Care

We are committed to providing the best possible customer experience. If you have any questions or concerns about your order, please do not hesitate to contact us through our online contact form. We will make every effort to respond to your inquiry within 24 hours. If you need assistance with returns or exchanges, please refer to our shipping policy for instructions. Your satisfaction is our top priority and we appreciate your business.

Privacy & Safety

We take the privacy of our customers very seriously. We understand that you trust us with your personal information and we want to assure you that we will handle it responsibly and in accordance with the applicable laws and regulations. This privacy policy explains how we collect, use, and share your information when you visit our website or make a purchase.

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Collection of Information:

  • We collect personal information such as your name, email address, and shipping address when you make a purchase or create an account on our website.

  • We also collect information about your browsing and shopping behavior on our website through the use of cookies and other tracking technologies.

  • We may collect additional information if you choose to participate in surveys, promotions, or other activities on our website.

 

Use of Information:

  • We use the information we collect to process your orders, communicate with you about your account and our products, and personalize your shopping experience.

  • We may also use your information for internal research and analytics to improve our website and products.

  • We may use your information to send you promotional materials and special offers that we think may be of interest to you.

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Sharing of Information:

  • We do not sell or rent your personal information to third parties.

  • We may share your information with third-party service providers who assist us in operating our website and conducting our business. These providers are only authorized to use your information for the purpose of providing their services to us.

  • We may be required to disclose your information in response to a subpoena, court order, or other legal processes, or to comply with relevant laws and regulations.

 

Security:

  • We use a variety of security measures to protect your personal information from unauthorized access and disclosure.

  • We regularly update our security measures and test our systems to ensure the confidentiality and integrity of your information.

 

Changes to this Privacy Policy:

  • We may update this privacy policy from time to time to reflect changes in our practices or the applicable laws and regulations.

  • We will notify you of any changes by posting the revised policy on our website.

Thank you for choosing cycleofplant.com! If you have any questions or concerns about our privacy policy, please contact us.

 

Safety:

  • We are committed to providing safe and secure service for our customers, We provide SSL Encryption for our website making sure that any data that is passed on the website will be private and no one else will be able to access it.

  • We don't store any credit card numbers or any other financial data.

  • We follow the guidelines of PCI-DSS for handling and storing financial data.

  • We regularly audit our systems and website for any vulnerabilities and we take any security risks seriously and take action to fix them.

  • We have a strict policy for employees, contractors, and any other party that is working with us, to not access or share any customer data.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Apple Pay

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